NEW SHOP REFERRAL PROGRAM

TERMS & CONDITIONS

1. Program Description

The “New Shop Referral Program” (the “Program”) provides Referrers with an opportunity to earn commissions for referring new customers (the “Customers”) to SPX, provided that such Customers generate qualifying orders on the SPX system in accordance with Section 6.

2. Eligible Participants

A Referrer must be an individual falling under one of the following categories:
  1. An SPX service user with a valid and active SPX account; or
  2. An independent partner or personnel of platforms/partners cooperating with SPX, including but not limited to drivers and delivery partners; or
  3. An individual who registers for an SPX account for the purpose of participating in the Program and obtaining a referral code.
Note: The Program is not applicable to employees of SPX Express Co., Ltd. (“SPX”) from the Business Development, Marketing, and Operations departments (including Seller Support and Fraud). In all cases, participation shall remain subject to the internal policies and regulations issued by SPX from time to time.
SPX reserves the sole right to determine whether an individual is eligible to participate in the Program. In all cases, SPX’s decision shall be final and binding on all relevant parties.
  1. By agreeing to participate in the Program, the Referrer agrees to participate in their capacity as an individual and independent party and may receive commissions for referring Customers to use SPX’s delivery services.
  2. If the Referrer decides to discontinue participation in the Program before the commission is paid in accordance with these Terms and Conditions, the Referrer shall not be entitled to receive any benefits, incentives, or payments under the Program.
  3. By participating in the Program, the Referrer agrees to comply with these Program Terms and Conditions issued by SPX. The Referrer also agrees to the Terms of Use, Privacy Policy, and other general policies and regulations of SPX publicly available on the SPX website and the SPX Express application (collectively, the “SPX Policies”), which are hereby incorporated into and form an integral part of these Program Terms and Conditions.

3. Scope of Application

Nationwide (Vietnam)

4. Program Participation Recording Period

From 00:00 on August 20, 2026 until 23:59 on December 31, 2026, unless otherwise determined by SPX.
(*) Note: The Program may end earlier than the scheduled end date. In the event of any changes, SPX will notify the Referrer prior to the anticipated Program end date.

5. Participation Mechanism

Step 1: Submit a Referral

The Referrer may participate in the Program through one of the following methods:
Method 1: Referral via Registration Form
The Referrer shall access the “New Shop Referral Program” form and provide all required information in the Program form provided by SPX to refer a Customer to SPX.
Method 2: Referral via Personal Referral Code
The Referrer may participate in the Program using a personal referral code provided under the Program. The Referrer may obtain their referral code from the “New Shop Referral” section on the homepage of their SPX account and provide such code to the referred Customer.

Step 2: Referral Validation

SPX will verify the information submitted by the Referrer through the registration form or personal referral code.Information relating to a referred Customer shall be considered valid only if all of the following requirements are met:
  1. The Customer’s phone number is valid and contactable and has not been previously submitted through another registration form or referral code.
  2. For referrals made via a personal referral code, the Customer’s account must reflect the successful entry of the Referrer’s valid referral code during the Program Period specified in Section 4 of these Terms and Conditions.
  3. The Customer is verified as a potential customer who is actively conducting business and has a genuine need to use SPX’s delivery services.
  4. The Customer’s information has not previously been recorded in the SPX system, and the Customer has not previously generated any orders on the SPX system.
  5. The Customer must create their first order after the Referrer submits the Customer’s information through the registration form, but no later than 30 days from the date such information is submitted.
  6. Each Customer may only be attributed to one (01) Referrer. In the event that the same Customer is referred by more than one Referrer, the referral shall be attributed to the first eligible Referrer who submits the registration form or referral code, as applicable.
There shall be no limit on the number of referrals a Referrer may make or the number of commissions a Referrer may receive under the Program.The Program does not apply where the referred Customer is the Referrer themself.

Step 3: Qualifying Order Verification

SPX will verify and record orders generated by referred Customers that satisfy the eligibility requirements of the Program.

Step 4: Notification of Referral Results

Prior to the commission payment date, SPX will notify the Referrer of the referral results and the total commission amount payable, together with a form requesting any information necessary for the payment process.
The Referrer must provide complete and accurate information in accordance with SPX’s requirements and instructions from time to time. SPX reserves the right to reject the recognition of referral results, withhold or refuse commission payments, and reject or decline to process any related complaints where the required information is incomplete, inaccurate, or otherwise fails to comply with the requirements of the Program or SPX.

Step 5: Commission Payment

SPX will pay the commission either to the “Account Balance” established by the Referrer on the SPX system or by bank transfer to a bank account held in the Referrer’s own name, as provided in the Program participation form.
Commission payments shall be made in accordance with the mechanism set out in Section 6.

6. Commission Policy

a. Commission Entitlement

The Referrer shall be entitled to receive VND 1,000 for each order generated by a referred Customer that satisfies all of the following requirements:
  • The order reaches its final status within 60 days from the date on which the Customer's first order reaches its final status on the SPX system, and during the Program Period; and
  • The order is recorded on the SPX system with one of the following final statuses: “Successfully Delivered” or “Successfully Returned.”
Such orders shall collectively be referred to as “Qualifying Orders”.
For the avoidance of doubt, SPX shall have the sole and absolute discretion to determine, from time to time, the criteria for identifying a “Qualifying Order” without prior notice to, or consent from, the Referrer or any other relevant party.
Note: The Commission Policy may not be applied concurrently with any other SPX promotional programs or preferential policies involving the same referral of a new Customer to use SPX services. A “new Customer” refers to a Customer who has not previously generated any order that has reached the “Successfully Inbound” status on the SPX system prior to the referral.
For the same referral activity, the Referrer shall only be entitled to receive benefits under one (01) program or policy implemented by SPX.

b. Commission Payment

Commissions shall be calculated and paid on a monthly settlement basis. For each settlement period, SPX will aggregate the total number of Qualifying Orders to determine the commission payable to the Referrer.
Example:
A Referrer refers a Customer who successfully registers for an account and enters the Referrer’s referral code. Starting from January 10, the Customer generates orders, of which a total of 150 orders reach the “Successfully Picked Up” status, and 120 of those orders subsequently reach the final status of “Successfully Delivered.”
Accordingly, the 120 orders that meet the applicable requirements shall be considered Qualifying Orders. In this case, the Referrer shall be entitled to a commission of VND 120,000. Such commission shall be included in the relevant settlement cycle and paid on January 20, in accordance with the applicable payment rules and procedures of the Program.
(*) Notes:
  • SPX will compile the commission payment list on the 20th day of each month. The commission will be paid within 20 Business Days from the date on which the Referrer provides complete and accurate information in accordance with the requirements set out in Section 5, Step 4. If the Referrer fails to complete the required information or provides inaccurate information within the required timeframe, SPX reserves the right not to recognize or pay any related commission and shall not be liable for, or required to compensate, any costs or expenses incurred by the Referrer in connection with participation in the Program. For the purposes of this Program, “Business Day” means a weekday and excludes Saturdays, Sundays, and public holidays as prescribed under applicable laws.
  • Valid Customer information must satisfy all requirements specified in Section 5.
  • The Referrer must complete the required account verification on the SPX system and ensure that all required information is accurate. SPX shall not be responsible for any failure to receive commission payments resulting from inaccurate account or payment information provided or linked by the Referrer.
  • The Referrer’s commission shall be paid in accordance with SPX’s applicable policies and regulations.
  • The commission amount stated above is inclusive of the Referrer’s applicable Personal Income Tax (“PIT”). SPX will withhold 10% PIT from payments exceeding VND 2,000,000 before making payment to the Referrer, in accordance with applicable tax laws and regulations. Where the Referrer receives other income from SPX, the VND 2,000,000 threshold shall be determined based on the Referrer’s total income received from SPX during the relevant month for the purpose of PIT withholding.
  • SPX reserves the right to defer commission payments without prior notice to the Referrer if the Referrer fails to comply with these Terms and Conditions or any applicable SPX Policies.
  • SPX may suspend or terminate the Referrer’s participation in the Program if SPX reasonably suspects that the Referrer is involved in any fraudulent activity in connection with the Program.

7. Miscellaneous Provisions

1. By participating in the Program, the Referrer agrees to:
  • comply with all applicable laws and regulations in connection with participation in the Program;
  • comply with the SPX Policies; and
  • not participate in the Program in any manner that may adversely affect any other individual or the goodwill or reputation of SPX.
2. By participating in the Program, the Referrer is deemed to have read, fully understood, and accepted all terms and conditions set out in these Terms and Conditions.
3. SPX shall have the right to use the Referrer’s profile picture and account name registered with SPX for communication, publicity, and promotional purposes.
4. In the event of any dispute relating to the Program, SPX shall have the final decision-making authority. This includes, without limitation, the officially communicated referral results and SPX’s determination of the commission amount payable to the Referrer, both of which shall be final and binding upon all relevant parties.
5. SPX reserves the right to reject, suspend, withhold, recover, and/or set off any payment where there are indications of fraudulent conduct in connection with participation in, or obtaining benefits from, the Program; where the Referrer fails to satisfy the eligibility requirements of the Program; or where SPX reasonably determines that the Referrer has engaged in or may be involved in fraudulent activities in connection with the Program.
6. Fraudulent activities include, without limitation, creating multiple accounts for the purpose of improperly obtaining benefits under the Program; using automated tools to create accounts or interact with the SPX system using the Referrer’s own data; situations where a Customer’s account is identified as being linked to any account that has previously generated orders with SPX; and/or any other conduct that violates the SPX Policies in effect during the Program Period.
7. Individuals receiving commissions under this Program shall be responsible for completing their personal income tax finalization and fulfilling any related tax obligations in accordance with applicable laws and regulations.
8. The Program and the SPX Website/Application are provided on an “as is” and “as available” basis and are subject to the availability and functionality of SPX’s services. SPX makes no representations, warranties, and/or commitments regarding:
  • the performance or functionality of the SPX Website/Application;
  • any software or hardware used to access or participate in the Program, including but not limited to an individual’s access to and use of the SPX Website/Application; or
  • the reliability or quality of any underlying telecommunications network accessed or used by an individual for the purpose of participating in the Program.
9. If, for any reason, any aspect of the Program is incapable of being carried out as planned due to circumstances including, without limitation, communication network failures, software errors, tampering, fraud, technical failures, or any other cause beyond SPX’s reasonable control, SPX reserves the right to cancel, terminate, modify, and/or suspend the Program and may invalidate any related results.
10. SPX shall have the final authority to make decisions and resolve any disputes relating to the Program. In connection with the rights granted to SPX under this Section, SPX may disqualify a Referrer from participating in the Program and/or take any other action in accordance with the SPX Policies if SPX determines, in its sole and absolute discretion, that the Referrer has engaged in or is involved in any suspicious, fraudulent, unlawful, or abusive conduct, or has otherwise violated these Terms and Conditions and/or any SPX Policies, including but not limited to the creation of multiple SPX accounts.
11. To the maximum extent permitted by applicable law, SPX shall not be liable for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Program, including but not limited to any direct, indirect, incidental, punitive, or consequential damages; fines; actions taken by governmental authorities; or any claims, costs, injuries, losses, or damages relating to personal injury, death, property damage, loss or destruction of property, infringement of publicity or privacy rights, defamation, or misrepresentation.
12. The Referrer shall be solely and fully responsible for any content or information used in connection with the Program, including, without limitation, the Referrer’s responsibility and undertaking to obtain the Customer’s clear and valid consent for the sharing of the Customer’s information for the purpose of participating in the Program. The Referrer shall also be responsible for ensuring the legality of any intellectual property rights and the accuracy of any content or information used throughout the implementation of the Program, including in relation to any dispute arising before, during, or after the Program. For the avoidance of doubt, the Referrer shall indemnify and hold SPX harmless from and against any claims, actions, losses, or damages arising out of or in connection with any information provided or used by the Referrer in connection with the Program, including, without limitation, any claims made by Customers relating to their personal information.
13. SPX reserves the right to amend these Terms and Conditions without prior notice, or to withdraw, suspend, or discontinue the Program at any time without prior notice or liability to any relevant party. The Referrer agrees that it is the Referrer’s responsibility to proactively access, review, and stay informed of any amendments, modifications, or supplements to these Program Terms and Conditions.
The Referrer’s continued participation in the Program following any such amendment, modification, or supplement shall constitute the Referrer’s acknowledgement and acceptance of such changes, and all such changes shall be valid and applicable to the Referrer.
14. SPX shall not be liable for any failure or delay in performing any obligation under these Terms and Conditions where such failure or delay results from events beyond SPX’s reasonable control, including but not limited to natural disasters, pandemics or epidemics, governmental actions or restrictions, internet or telecommunications failures, cyberattacks, server outages, disruptions to third-party platforms, labor disputes, acts of war, or acts of terrorism.
15. Any and all rights relating to the interpretation and construction of these Terms and Conditions shall belong to SPX. SPX acknowledges that SPX, and not any third party, shall be responsible for addressing any claims that the Referrer or any third party may have in relation to the Program.
16. Any reference to a time of day shall be construed as a reference to Vietnam Time, unless otherwise specified.
Last updated and effective as of August 20, 2026. These Terms and Conditions supersede and replace in their entirety the “New Shop Referral” Terms and Conditions dated June 15, 2026, with effect from the Effective Date.
For the avoidance of doubt, participation in the Program and the payment of commissions to eligible participants in respect of orders generated on or after August 20, 2026 shall be governed by these Terms and Conditions.

TERMS AND CONDITIONS

A. General Provisions

  1. These terms and conditions shall govern and apply to your participation in the Program.
  2. By participating in the Program, Participants acknowledge and agree to be bound by these terms and conditions and any rules and regulations relating to the Program (“Program Terms”), together with the Terms of Use, Privacy Policy, and all applicable SPX terms, conditions, and/or policies in force on the SPX website and/or application (“SPX Policies”), all of which are incorporated herein by reference as part of these Program Terms.
  3. You agree that SPX may collect, store, process, use, and/or transfer the personal data provided by Participants during or in connection with the Program (including but not limited to your name, image, voice, likeness, and/or biographical information) for the purpose of administering the Program, related activities arising from the Program, advertising, marketing, and other purposes without additional compensation to you. Clause 3 shall be implemented in accordance with applicable laws and SPX’s Privacy Policy.

B. Program Eligibility

  1. Any individual/entity participating in the Program in accordance with Section 4 of the Program Rules shall be eligible to participate.
  2. SPX reserves the sole right to determine whether any individual/entity is eligible to participate in and/or be disqualified from the Program. For example, an individual may be disqualified if SPX detects fraudulent activities, including but not limited to the use of multiple SPX accounts or any conduct violating SPX Policies.

C. Other Provisions

  1. Vouchers granted as rewards or gifts under the Program are non-transferable, non-refundable, and may not be exchanged for cash or converted in any form.
  2. Vouchers granted under this Program may not be redeemed for cash, converted into other rewards, or reissued for any reason. Vouchers shall only be valid for and granted to Participants who directly participate in the Program and satisfy the eligibility requirements under these Program Terms. Such Vouchers and their usage shall only be valid on the SPX website and/or application and/or partner platforms expressly authorized by SPX from time to time, and shall strictly comply with all applicable SPX Policies in force at the relevant time. SPX strictly prohibits any activities involving the trading, transfer, or monetization of Vouchers.
  3. Nothing herein or under any SPX Policies shall be construed or interpreted (whether directly or indirectly, expressly or impliedly) as Vouchers constituting an alternative payment method on the SPX website and/or application.
  4. By participating in the Program, you agree at all times to: a. comply with all applicable laws and regulations relating to the Program; b. comply with SPX Policies; and c. not participate in the Program in any manner that may adversely affect other individuals or the goodwill or reputation of SPX.
  5. The Program and the SPX website and/or application are provided on an “as is” and “as available” basis, subject to the availability and functionality of SPX services. SPX makes no representations, warranties, and/or guarantees regarding the performance or operation of the SPX website and/or application, any software or hardware used to access and participate in the Program, including but not limited to an individual’s access to and use of the SPX website and/or application, and the reliability or quality of underlying telecommunications networks used during the Program period.
  6. If, for any reason, any aspect of the Program is unable to operate as planned due to communication network failures, software failures, tampering, fraud, technical failures, or any causes beyond SPX’s reasonable control, SPX reserves the right to cancel, terminate, modify, and/or suspend the Program and invalidate any affected results.
  7. SPX reserves the right to make the final decision and resolve any disputes relating to the Program. In connection with the rights set out in this Clause, SPX may at any time, whether before, during, or after the Program period, disqualify Participants (as further set out in Section B of these Program Terms), cancel orders, revoke any Voucher, and/or take any other actions in accordance with SPX Policies if SPX determines, at its sole discretion, that a Participant has engaged in or is connected with suspicious, fraudulent, unlawful, abusive conduct or violations of these Program Terms and/or SPX Policies, including but not limited to the creation of multiple SPX accounts.
  8. To the fullest extent permitted by applicable law, SPX shall not be liable for any claims, costs, injuries, losses, or damages of any kind arising from or in connection with the Program or the receipt of any Voucher, including but not limited to direct, indirect, incidental, punitive, or consequential damages; penalties; governmental actions; claims relating to personal injury or death; property damage or loss; or violations relating to publicity rights, privacy rights, defamation, or misrepresentation.
  9. You shall be fully responsible and liable for any content used in connection with the Program, including but not limited to the legality of intellectual property rights and the accuracy of such content throughout the Program period. You agree to indemnify and hold SPX harmless against any liabilities arising from disputes occurring before, during, or after the Program.
  10. SPX reserves the right to amend these Program Terms without prior notice, or to withdraw or terminate the Program at any time without notice or liability to any party. You acknowledge that you are solely responsible for regularly reviewing and updating yourself on any amendments, modifications, or supplements to these Program Terms. Your continued participation in the Program following any amendment, modification, or supplement shall constitute your acceptance of such changes, which shall be validly binding upon you.
  11. Unless otherwise expressly stated by SPX, you shall be responsible for all taxes, duties, fees, and other charges arising from or relating to your participation in the Program in accordance with applicable laws.
  12. SPX shall not be liable for any failure to perform its obligations under these Program Terms due to events beyond SPX’s reasonable control, including but not limited to natural disasters, pandemics or epidemics, governmental actions or restrictions, internet or telecommunications failures, cyberattacks, server downtime, third-party platform interruptions, labor disputes, war, or terrorism.
  13. In the event of any inconsistency between these Program Terms and any marketing or promotional materials, these Program Terms shall prevail unless otherwise expressly determined in writing by SPX.
  14. Any and all rights relating to the interpretation and construction of these Program Terms shall belong solely to SPX. SPX acknowledges that SPX, and not any third party, shall be responsible for handling and/or resolving any complaints raised by Participants or third parties relating to the Program.
  15. Any reference to a time of day shall refer to Vietnam time unless otherwise stated.
Last updated: August 20, 2026