1. Program Description: The “New Shop Referral” program (“Program”) allows the Referrer to earn commissions by referring new customers (“Customers”) who successfully generate orders on the SPX system, according to the specific milestones set out in Section 6.
2. Eligibility: The Referrer must be an SPX service user with a valid and active SPX account. This also includes employees of SPX Express Co., Ltd. under Decision No. 824/2025/SPX/QĐ-SPX.
The program is applicable to SPX service users who have an SPX account, excluding SPX management staff (hereinafter referred to as the “Referrer”).
By agreeing to participate in this program, the Referrer acknowledges that they are acting as an individual and an independent party and will receive a referral commission for introducing new customers to use SPX’s delivery services.
If the Referrer chooses to discontinue participation during the eligible period, they will forfeit any benefits or incentives offered by SPX under this program.
By joining the program, the Referrer agrees to the program’s Terms and Conditions set forth by SPX. Additionally, the Referrer agrees to SPX’s Terms of Service, Privacy Policy, and other general policies and regulations published on the official website (spx.vn) and the SPX Express app.
3. Program Coverage: Nationwide
4. Record the Information when Participating in the Program:
➢ From 00:00 on 01/12/2025 to 23:59 on 31/12/2026 or until otherwise decided by SPX.
➢ The program may end earlier than expected. In the event of a change, SPX will notify the Referrer 30 days prior to the scheduled end of the Program
Step 1: The Referrer joins the Program using their personal referral code. The Referrer retrieves the referral code from their SPX User account and provides it to the Referred Customer. The Referred Customer then creates a new SPX account and enters the Referrer’s code during the registration process.
➢ The information provided by the Referrer in the form " New Shop Referral" is considered valid when fully meeting the following requirements:
i. The Customer’s account must show that the Referrer’s referral code was successfully entered.
ii. Customer information has never been recorded and orders have been generated on the SPX system.
iii. Each 01 (one) Customer information is only recorded for 01 (one) Referrer. In case 01 (one) Customer's information is referred by more than 01 Referrer, the information will be recorded for 01 (one) Eligible Referrer who submits the form as soon as possible.
➢ There is no limit to the number of referrals/commissions per Referrer.
➢ The program does not apply to referring customers in the following cases: Customer information is an individual Referrer participating in this program
Step 2: SPX will verify and record the Referred Customer’s valid orders.
Step 3: SPX will notify the Referrer of the referral result and the total commission amount, along with a request form to collect necessary payment details before the payout date.
Step 4: SPX will credit the commission to the “Account Balance” section in the Referrer’s SPX account. Commissions will be paid according to the method described in Section 6.
a. The Referrer will receive 1,000 VND for each successful order completed within 60 days from the date the Referred Customer generates their first order with the status ‘Pickup Successful.’
b. How to calculate order output and commission payment: The order volume is calculated on the total order volume with the status of "Picking up successfully" of a Customer within 60 days as from the date of the first successful order recorded on the SPX system. The commission will be paid on a monthly aggregate basis. In each period, SPX will summarize the Customer's successful order volume from the date of the first order generation to the latest closing time.
The Referrer introduces a Customer who registers a valid account and enters the Referrer’s code. Starting from December 10, the Customer generates orders and reaches a total of 120 orders with the status ‘Pickup Successful.’ In this case, the Referrer will receive a corresponding commission of 120,000 VND. This commission amount will be consolidated and paid out in the reward cycle on December 25, in accordance with the Program’s applicable payment regulations and procedures.
SPX compiles a list of commission payments on the 25th of every month. The commission will be paid within 20 Business Days from the date the Referrer receives the result notification. For the purposes of this Program, Business Day means the day of the week, excluding Saturdays, Sundays and public holidays/Tet as prescribed by applicable law.
Eligible Customer Information must meet the requirements as noted in Section 5.
The Referrer must verify the account on the SPX system and ensure that the required information is provided accurately. SPX is not responsible for the non-receipt of commissions in the event that the Referrer's account linking information is incorrect.
The Referrer's commission will be paid in accordance with SPX's policies/regulations.
The above commission is the amount including PIT of the Referrer. SPX will deduct 10% personal income tax on payments over VND 2,000,000 before paying to the Referrer in accordance with current tax laws. In case the Referrer has other incomes from SPX, the level of VND 2,000,000 shall be calculated on the total income in the month as a basis for deduction of personal income tax.
a. SPX reserves the right to postpone the payment of commissions without notice to the Referrer in the event that the Referrer fails to comply with the terms and conditions of this program and SPX's policies.
b. SPX may suspend or terminate a Referrer's eligibility if SPX suspects that the Referrer is involved in fraudulent activities in the Program.
7. Other Terms and Conditions:
a. By participating in the Program, the Referrer agrees to:
i. comply with all applicable laws and regulations when participating in the Program;
ii. comply with all SPX Policies;
iii. not participate in the Program in any manner that may negatively affect other individuals or the goodwill or reputation of SPX.
b. By participating in this Program, the Referrer is deemed to have read, understood, and accepted all terms and conditions set forth herein.
c. SPX reserves the right to use the Referrer’s profile image and account name registered with SPX for communication and promotional purposes.
d. In the event of any dispute related to the Program, SPX retains the final decision-making authority. This includes the officially communicated referral results and the determination of the commission amount payable to the Referrer, which shall be final and binding on all relevant parties.
e. SPX reserves the right to refuse or delay commission payments if there are indications of fraud during participation in the Program or attempts to benefit improperly from the Program, or if the Referrer does not meet the eligibility criteria, or if there is verified evidence of fraudulent behavior. Fraudulent activity includes, but is not limited to: creating multiple accounts for the purpose of exploiting the Program; using automated tools to generate accounts; creating SPX accounts using fabricated data; detection that a referred Customer account is associated with any existing Customer account that has previously placed orders with SPX; and/or any other actions that violate SPX Policies in effect at the time of participation.
f. Individuals receiving commissions under this Program are responsible for declaring and fulfilling their personal income tax obligations as required by applicable law.
g. The Program and the SPX Website/App are provided on an “as-is” and “as-available” basis and are subject to the availability and functionality of SPX services. SPX makes no representations, warranties, and/or undertakings regarding the performance or operation of the SPX Website/App; any software or hardware used to access or participate in the Program, including but not limited to access and use of the SPX Website/App; or the reliability or quality of the underlying telecommunications network used by any individual during Program participation.
h. If, for any reason, any aspect of the Program is unable to proceed as planned due to telecommunications failures, software errors, tampering, fraud, technical issues, or any cause beyond SPX’s control, SPX may cancel, terminate, modify, and/or suspend the Program and may invalidate any results.
i. SPX reserves the right to make final decisions and resolve disputes arising from or related to the Program. Pursuant to the rights granted under this Section, SPX may disqualify the Referrer from the Program and/or take any other action permitted under SPX Policies if SPX determines (in its sole and absolute discretion) that the Referrer has engaged in or is associated with suspicious, fraudulent, unlawful, or abusive conduct or has violated these Terms and Conditions and/or any SPX Policies (including but not limited to operating multiple SPX accounts).
j. To the fullest extent permitted by applicable law, SPX shall not be liable for any claims, costs, injuries, losses, or damages of any kind arising from or related to this Program; including but not limited to losses; direct, indirect, incidental, punitive, or consequential damages; penalties; government actions; claims relating to personal injury or death; damage, loss, or destruction of property; or any violations of publicity or privacy rights, or claims of defamation or misrepresentation.
k. The Referrer is solely responsible for any content they use in connection with the Program, including but not limited to ensuring they have obtained clear and valid consent from Customers for sharing Customer information as part of Program participation; as well as ensuring the legality, intellectual property rights, and accuracy of any content used throughout the Program. For clarity, the Referrer shall indemnify SPX against any claims, complaints, losses, or damages arising from or related to the information the Referrer provides or uses for participation in the Program (including Customer complaints related to personal data).
l. SPX reserves the right to amend these Terms and Conditions without prior notice, and may withdraw or terminate the Program at any time without notice or liability to any party. The Referrer agrees that it is their responsibility to regularly access, review, and stay updated on any modifications, amendments, or supplements to these Terms. Continued participation after such updates shall constitute acceptance of the modified Terms, which shall apply to the Referrer thereafter.
m. SPX shall not be responsible for performing any obligations under these Terms and Conditions in the event of circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics or epidemics, government actions or restrictions, internet or telecommunications failures, cyberattacks, server outages, third-party platform disruptions, labor disputes, or acts of war or terrorism.
n. All rights relating to the interpretation of these Terms and Conditions belong exclusively to SPX. SPX acknowledges that SPX—and not any third party—shall be responsible for resolving any claims the Referrer or any third party may have in connection with the Program.
o. Any reference to time herein shall be construed as Vietnam local time, unless stated otherwise.
Last updated on 30/11/2025