For the Sender
Increase credibility and delivery success rate
What is Try-on Service?
The Try-on Service allows recipients to inspect and try the product on-site before deciding whether to receive it.
Benefits of Try-on Service
For the Recipient
Enhance the shopping experience
How to use the Try-on Service
1
Register an SPX account
Create an SPX account by clicking the “Create Order Now” button below.
2
Log in and create order
Select “Create Order” at the top left of the website.
3
Select “Allow Try-on”
In the Service Information section, select “Yes” for “Allow try-on”.
Notes when using the Try-on Service
When selecting “Allow Try-on”, the Seller confirms that they have fully understood and agreed to all terms and conditions of the Try-on Service.The categories of goods NOT eligible for the Try-on Service include:
- Products with manufacturer seals or tamper-evident labels (seal)
- Consumable products (e.g., food, cosmetics, personal care items)
- Sensitive items such as underwear, swimwear, etc., that are not suitable for on-the-spot try-on
- Sharp items, including but not limited to knives, scissors, and other cutting tools
Differences Between the Try-On Service and Co-Inspection Service
Try-on Service is a feature that allows the recipient to inspect and try the product on-site before deciding whether to accept the delivery.
Inspection Service is a feature that allows the recipient to check the product’s external condition and the quantity in the order, but does not allow deep inspection or use of the product, including but not limited to: DO NOT open anti-counterfeit seals or product-specific packaging seals, DO NOT use or try the product.
TRY-ON SERVICE | INSPECTION SERVICE | |
Service scope | Allow product trial/use | External inspection only |
Delivery instruction on the waybill | Show the product, allow trial | Show the product, no trial |
Proceed with delivery | Record a video of the unboxing process, checking the product condition and the number of items | |
FAQs
1. Will I be charged for the Try-on Service?
Currently, the Try-on Service will be offered free of charge to Sellers until further notice.
2. How can I use the Inspection Service for my order?
You can place the order as usual and select “Inspection”.After completing the order, please check whether “Yes/No” for inspection is displayed in the Order Tracking section.
3. Will I be charged an additional fee for the Inspection Service?
You can check the cost of the Inspection Service in the “Payment fees” section when creating the order.
4. What happens if an order is damaged during inspection?
If the product is stained, damaged, scratched, or if the product’s individual seal is opened/torn by the recipient during the inspection process, the courier has the right to refuse to take the product back from the recipient, and SPX shall be fully exempt from liability.
Hotline:
1900 6885 - press 1
Working hours:
Monday to Sunday, from 8:00 AM to 7:00 PM (except public holidays/Tết)