The Loyalty Program is a customer loyalty initiative operated by SPX Express Co., Ltd. (the “Program”) throughout Vietnam, commencing on 27 May 2026 and continuing until further notice from SPX Express Co., Ltd. (“SPX”). Participation in the Program is free of charge, provided that participants satisfy the eligibility criteria, requirements, and conditions established by SPX from time to time in accordance with these Terms and Conditions. By using, activating, or enjoying any benefits under the Program, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. These Terms and Conditions supplement the Terms of Use and other SPX Policies (including the applicable Privacy Policy, other relevant terms and conditions relating to SPX services and products, as well as articles, guidelines, and FAQs available on the SPX website and application). Accordingly, these Terms and Conditions shall form an integral part of the Terms of Use and other SPX Policies. Please read the Terms of Use and other SPX Policies carefully, as they contain important information regarding your rights and obligations. Any capitalized terms used in these Terms and Conditions but not defined herein shall have the meanings assigned to them in the Terms of Use and/or other applicable SPX Policies. All terms and conditions described in these Terms and Conditions are subject to amendment, modification, or update at SPX’s sole discretion.
PROGRAM PARTICIPATION
1. Eligibility
This Program applies to Customers who use SPX shipping services, maintain an account on the SPX website (spx.vn) or the SPX Express application, and satisfy the eligibility requirements specified under each program and/or relevant documentation from time to time. SPX reserves the sole and absolute right to determine whether a Customer is eligible to participate in the Program and is not obligated to provide any explanation for such determination.
For clarification purposes, the Program does not apply to Customers falling within categories designated by SPX from time to time, including but not limited to Customers holding accounts under the ISV Express partner model, accounts of order-consolidation partners, and accounts enjoying special pricing schemes as prescribed by SPX. Customers may contact SPX directly for further information. For the purposes of these Terms and Conditions, “ISV Express Partner” refers to independent multi-channel sales platform operators that have entered into postal service agreements with SPX, including but not limited to KiotViet Express, Nhanh Express, Sapo Express, Nobi Express, and similar entities.
In addition, the Program currently does not support the Reward Redemption feature and/or the redemption of partner promotional vouchers for Customers who have registered for and are using the Employee Management feature on SPX.
2. Customer Membership Tiers under the Program
Customers participating in the Program may be assigned to one of the following membership tiers, depending on their compliance with and satisfaction of the requirements set forth in these Terms and Conditions from time to time:
Membership Tier
Eligibility Criteria
Membership Tier Validity Period
Number of orders with the status “Successfully Delivered” or “Successfully Returned” (*)
Completion Period
Classic
Fewer than 100 orders
Not Applicable
For as long as the Customer maintains a valid SPX account
Silver
From 100 to fewer than 299 orders
Within one (1) quarter (**)
Upon satisfying the applicable eligibility criteria and maintaining the Membership Tier throughout the immediately following quarter
Gold
From 300 to fewer than 1999 orders
Within one (1) quarter (**)
Upon satisfying the applicable eligibility criteria and maintaining the Membership Tier throughout the immediately following quarter
Diamond
2,000 orders or more
Within one (1) quarter (**)
Upon satisfying the applicable eligibility criteria and maintaining the Membership Tier throughout the immediately following quarter
Notes:
(*) The order volume used to determine a Customer’s membership tier under the Program shall not be accumulated or carried forward to subsequent quarters. For the avoidance of doubt, the order volume count will be reset to zero at the beginning of each new quarter.
(**) A quarter shall be determined based on the calendar year, commencing on the first day and ending on the last day of the relevant quarter.
3. Accumulation of SPX Points by Customers
Customers participating in the Program may accumulate SPX Points based on their respective Membership Tier, in accordance with the provisions set out in the table below.
Membership Tier
SPX Points Accumulation Method (***)
Points Redemption Method
Classic
Participate in and satisfy the requirements of promotional programs conducted during the Program period, as determined by SPX.
Points may be used to:
• Directly offset shipping fees as a promotional discount, provided that the redeemed points do not exceed 50% of the shipping fee of a single order; or
• Redeem rewards and benefits, or exchange for promotional vouchers offered by eligible Partners through the SPX website or SPX Express application, subject to the applicable terms and conditions. Details regarding point redemption and usage will be specified and updated on the SPX website and SPX Express application under the “Loyalty Program” section.
Silver
• Place orders that achieve the status of “Successfully Delivered” or “Successfully Returned”; and
• Participate in and satisfy the requirements of promotional programs conducted during the Program period, as determined by SPX.
Gold
Diamond
Notes:
Depending on the applicable SPX Points accumulation method, Customers may earn SPX Points at different rates, subject to the mechanisms and principles determined by SPX from time to time. Customers may refer to the relevant information provided by SPX for further details.
Customers may accumulate SPX Points through placing orders or participating in SPX programs and activities, as determined by SPX from time to time (including activities applicable to each Membership Tier as set out in the table above). The specific terms and conditions applicable to each accumulation method will be clearly communicated by SPX.
SPX Points will be credited to the Customer’s account once the applicable eligibility requirements for earning SPX Points have been satisfied.
SPX reserves the right, at its sole discretion, to exclude certain services, categories, or programs from eligibility for SPX Points accumulation.
SPX POINTS SYSTEM
4. SPX Points Rules and Usage
a. SPX Points shall remain valid for sixty (60) days from the date they are credited to the Customer’s account.
b. SPX Points shall only be valid for, and awarded to, the Customer who directly participates in the Program and satisfies the eligibility requirements for earning SPX Points in accordance with these Terms and Conditions.
c. For ease of use, each one (1) SPX Point credited to a Customer’s account shall have a redemption value equivalent to VND 1 on the SPX website or SPX Express application.
d. Depending on the applicable Membership Tier, Customers may use SPX Points to pay shipping fees on the SPX website or SPX Express application, or redeem promotional vouchers offered by partners of SPX Express Co., Ltd. (where available from time to time), in accordance with the principles set out in Section 3. For the purpose of offsetting shipping fees, the maximum value of SPX Points redeemed shall not exceed fifty percent (50%) of the shipping fee for a single order.
e. SPX Points shall not be reissued for any reason; have no cash value; may not be redeemed for cash; shall not be considered the property of the Customer; and may not be purchased, sold, transferred, assigned, or otherwise exchanged in any manner that results in cash conversion or financial gain. The use of SPX Points must strictly comply with SPX’s applicable regulations and instructions from time to time and must be conducted directly through the SPX website or SPX Express application. Nothing in these Terms and Conditions, whether express or implied, shall be construed as granting SPX Points the status of a payment instrument or a substitute for payment for any services or products provided by SPX.
f. SPX Points will be deducted from the Customer’s SPX Points balance upon use. Customers may access their SPX account to review their SPX Points balance and the applicable expiration date.
g. SPX Points may only be accumulated through activities officially announced on the SPX website (spx.vn), the SPX Express application, or other official communication channels of SPX.
h. Customers are responsible for providing complete and accurate information as requested by SPX for the purposes of verifying eligibility to receive SPX Points and fulfilling any applicable tax reporting obligations. Where a Customer fails to provide the required information, or provides incomplete, incorrect, or inaccurate information, SPX reserves the right not to recognize any results and not to award SPX Points, without incurring any liability whatsoever.
i. SPX Express reserves the right, at its sole discretion, to withhold, revoke, recover, or cancel SPX Points already redeemed, as well as any benefits, rewards, or privileges obtained through the use of SPX Points, where SPX has reasonable grounds to believe that the Customer has failed to satisfy the Program requirements and/or has engaged in fraudulent, abusive, or exploitative conduct for the purpose of obtaining Program benefits. Fraudulent conduct includes, without limitation, creating multiple accounts to exploit the Program, using automated tools to create accounts, and/or engaging in any other conduct that violates SPX’s applicable terms and conditions in force during the Program period.
j. In the event that a Customer’s SPX account is terminated, deactivated, or suspended, the corresponding SPX Points may not be used until the SPX account is reactivated. For the avoidance of doubt, any period during which the account is suspended shall not be excluded from the SPX Points validity period specified in Section 4(a).
GENERAL PROVISIONS
5. During participation in the Program, the Customer agrees to
a. comply with all applicable laws and regulations when participating in the Program;
b. comply with all applicable SPX Policies; and
c. refrain from participating in the Program in any manner that may adversely affect other individuals or the goodwill, reputation, or business interests of SPX.
6. The Program, the SPX website, and the SPX Express application are provided on an “as is” and “as available” basis and are subject to the availability and functionality of SPX services. SPX makes no representations, warranties, and/or undertakings regarding the performance or availability of the Program or SPX infrastructure (including its website and application); any software or hardware used to access and participate in the Program, including the Customer’s access to and use of the SPX website and SPX Express application; or the reliability or quality of the underlying telecommunications networks used by the Customer to access and participate in the Program.
7. If, for any reason, any aspect of the Program is incapable of being conducted as planned, including but not limited to communication network failures, bugs, tampering, fraud, technical failures, or any cause beyond SPX’s reasonable control, SPX reserves the right to cancel, terminate, modify, and/or suspend the Program and invalidate or refuse to recognize any results.
8. SPX shall have the final authority in resolving any disputes relating to the Program. In this regard, SPX may disqualify a Customer from participation in the Program and/or take any other action permitted under applicable SPX Policies if SPX determines, in its sole and absolute discretion, that the Customer has engaged in suspicious, fraudulent, unlawful, or abusive conduct, or has otherwise violated these Terms and Conditions and/or any SPX Policy.
9. To the maximum extent permitted by applicable law, SPX shall not be liable for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Program, including but not limited to direct, indirect, incidental, punitive, special, or consequential damages; fines; statutory actions; or claims, costs, injuries, losses, or damages relating to personal injury, death, property damage, loss or destruction of property, rights of publicity or privacy, defamation, or misrepresentation.
10. SPX reserves the right to amend these Terms and Conditions without prior notice, or to withdraw, suspend, or discontinue the Program at any time without notice or liability to any party. A Customer’s continued participation in, use of, or enjoyment of benefits under the Program following any amendment shall constitute the Customer’s acknowledgment and acceptance of such amendment, and all amendments shall be effective and binding upon the Customer.
11. SPX makes no representations and assumes no responsibility regarding any tax consequences arising from SPX Points and/or the Program. Customers are encouraged to consult their own tax advisors regarding whether participation in the Program or receipt of SPX Points may affect their tax status. If SPX is required by law to perform any tax-related procedure or remit any tax on behalf of a Customer, the Customer hereby agrees that SPX may deduct any applicable tax amount before making any payment or granting any benefit to the Customer. The Customer further agrees to provide any relevant documents requested by SPX to facilitate compliance with the tax obligations described in this Section.
12. SPX shall not be responsible where a Customer fails to receive or use SPX Points due to circumstances attributable to the Customer, including but not limited to account suspension or restriction, failure to update to the latest version of the application, or failure to satisfy the applicable requirements for using SPX Points.
13. SPX shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from circumstances beyond SPX’s reasonable control, including but not limited to natural disasters, pandemics or epidemics, governmental actions or restrictions, internet or telecommunications failures, cyberattacks, server outages, third-party platform disruptions, labor disputes, acts of war, or terrorism.
14. In the event of any inconsistency between these Terms and Conditions and any marketing materials or promotional communications relating to the Program, these Terms and Conditions shall prevail.
15. SPX reserves the exclusive right to interpret and construe these Terms and Conditions. SPX acknowledges that SPX, and not any third party, shall be solely responsible for addressing and resolving any claims that a Customer or any third party may have in connection with the Program.
16. By participating in, using, or enjoying benefits under the Program, the Customer hereby consents to and authorizes SPX to collect and use the Customer’s personal information (including images and any personal information provided during participation in the Program) for the purposes of marketing, business promotion, customer recognition, and reward fulfillment activities, without any additional compensation or payment.
17. If a Customer has any questions or complaints relating to the Program, the Customer may contact Customer Service via the hotline: 1900 6885.
18. Any reference to a time of day shall be construed as a reference to Vietnam Time, unless otherwise expressly stated.