For the Seller
Optimize successful delivery rates and reduce return risks
What is Partial Delivery
The Partial Delivery Service allows the recipient to inspect and choose to receive part of the products in the parcel upon delivery.
Benefits of Partial Delivery
For the Buyer
Shop with confidence and freely choose the products you like
How to use Partial Delivery Service
USAGE NOTE
1. When choosing Partial Delivery service:
- The seller confirms that they have fully understood and agree to all Terms and Conditions of the Partial Delivery service.
- The seller confirms agreement to allow the recipient to open the parcel and inspect the product’s external condition before accepting the shipment.
- The recipient is only allowed to try the product if the seller has additionally selected the Try-on service when creating the order.
2. The driver has the right to refuse Partial Delivery to the recipient when:
- The parcel contains products that are outside the service scope of the Partial Delivery service.
- The recipient refuses to allow recording of the co-inspection process.
FAQs
1. Is the Partial Delivery service charged?
During the trial period, the Partial Delivery service will not be charged until further notice.
2. How many days does it take to receive and process complaints related to damage for orders registered with the Partial Delivery service?
The complaint reception and handling period for damage-related issues for orders registered with the Partial Delivery service is from 30 days.
3. When creating an order, I did not register for the Partial Delivery service, but later I want to change it to registered. Conversely, if an order has the Partial Delivery service but I later no longer want partial delivery, is that allowed?
You may modify the order if it has not yet been assigned to a courier for pickup.
4. When choosing the Partial Delivery service, is the recipient allowed to try the product?
When selecting the Partial Delivery service, the recipient may inspect the product’s external condition, but is not allowed to try the product.
The shop must additionally select the “Try Before Accepting” service when creating the order to allow the recipient to try the product upon delivery.
5. How can I track the return journey of the order?
You can track return order information on the “Order Details” >> “Return Order Details” page, including: information about successfully delivered products, products currently being returned, and the order status.
In addition, to identify that a Partial Delivery order has been returned, you can check the “Track Orders” page — returned orders will be labeled “Returned” next to the tracking number.
6. Will the shop be notified by the delivery staff about which products are being returned?
To ensure a smooth delivery process, the delivery staff will update the return order directly in the system and will not call the shop to notify them.
7. In the event of product damage, how will the parcel be handled?
- If the recipient refuses to receive the parcel, the parcel will be changed to “On Hold” status and returned to the depot, after which it will be transported back to the shop.
- If the shop needs support in resolving complaints and compensation claims, please refer to the complaint handling process and contact SPX customer service.
8. How does the return inspection process for the shop take place?
The shop can check the returned order status in the following ways:
Co-inspect and record the parcel inspection process together with the courier at the time the courier returns the goods.
The shop can inspect and record the parcel opening process after receiving the returned order from the courier.
9. If the shop changes its mind and does not want to continue using the Partial Delivery service for the recipient after the parcel has already been handed over to SPX, what should be done?
Once the parcel has been handed over to SPX, the shop will no longer be able to change the partial delivery status.
Please read the Terms and Conditions of the Partial Delivery service carefully before selecting it.
10. To ensure the product remains intact, what rules must the recipient follow when choosing “Partial Delivery”?
The shop should note and inform the recipient of the following for the Partial Delivery service:
Do not tear any labels/tags, anti-counterfeit seals, separate seals, or packaging of any products inside the parcel, and do not damage, drop, break, scratch, or alter the original structure or condition of the products during selection.
The courier must be allowed to take photos/videos of the entire receiving process to preserve evidence for future complaint handling, if any. If the recipient does not agree to photography/videography of the receiving process, the courier has the right to refuse partial inspection and partial receipt.
The recipient is only allowed to try the product if the parcel is marked “Allow Try-on” on the shipping label.