: Activated within 1 day
Activate COD service quickly within 1 day
What is COD shipping?
Cash on Delivery (COD) is a service that allows the buyer to inspect and pay upon receiving the goods. After collecting the payment from the recipient, the carrier will reconcile and return the full collected amount to the sender’s account according to the specified schedule.
Benefits of Our COD Service
Refund within 1–2 days
Receive COD payouts in 1–2 days
No Service Fee
Enjoy COD collection with no extra fee, maximize shop profit
How to Use Our COD Service
1
Sign up for a SPX account
Create an SPX account with us by clicking on “Ship Now” button below.
2
Finance and Payment Setting
Enter "Finance" and "Payment Setting" on the left of the website, then click "+ Bank Info" on the Payment Setting page to enter bank information.
3
Enter bank account information
Fill the information shown on your bank book on the "add bank account" page. Please fill in your information correctly.
4
Status: Pending verification
Approval takes 1 working day. Once completed, the status will change to “Verified” and you can start creating orders using the COD service!
FAQs
1. Is the Cash on Delivery (COD) service charged?
The COD service fee and the COD transfer fee are included in the postal service fee. See details here.
2. How can I activate the Cash on Delivery (COD) service when creating an order?
To activate COD service, please set up your default bank account before creating an order so that you can select the Cash on Delivery (COD) service.
3. How long will it take to receive my COD money?
SPX will automatically create a payment order to transfer the money to your bank account according to the following schedule:
- Monday: settlement for successfully delivered orders from the previous Friday, Saturday, and Sunday.
- Wednesday: settlement for successfully delivered orders from Monday and Tuesday of the week.
- Friday: settlement for successfully delivered orders from Wednesday and Thursday of the week.
The system will automatically process the withdrawal order, and sellers can receive the money from 1:00 PM to 6:00 PM on the same day (excluding Saturday and Sunday).
4. Where will the transferred COD money be displayed?
Once the order is updated to the successfully delivered status, the COD amount will be updated immediately and displayed in the “Account Balance” section.
5. Is there a maximum COD amount per order?
The total COD order value must not exceed VND 20,000,000.
6. Can I receive COD money in advance before the payment date?
SPX does not support advance COD payment to senders under any circumstances.
7. Can I edit the COD amount after creating the order?
After creating the order, you can edit the COD amount while the order is in editable statuses (for example: Waiting for pickup, In transit, Delivery failed – displayed as “Order pending processing”)
To edit order information when the order is in the “Delivery failed pending return processing” status, please select Pending return orders > select the order you want to modify > select “Edit” > edit the information you want to change > select “Confirm”
8. Can I change the COD receiving account?
To change the receiving account, please update your default bank account in the “Payment settings” page. The money will be automatically transferred to the updated account.
9. How does SPX handle cases where the driver collects the wrong COD amount on the system?
Please follow these steps:
Check the COD amount again:
→ Go to “Order details” and compare the amount in “COD amount” with the amount collected by the driver
→ If the driver collected the correct amount, there may have been an error when creating the order — please check again with SPX
If the driver collected the wrong amount→ Please send a complaint with evidence to SPX Customer Service for support
Note: Please prepare the following information:
- Order ID / waybill number
- The actual amount collected by the driver or the amount the driver requested the buyer to pay
- Proof of the incorrect payment made to the driver (photo/video if available)