Secure Delivery
Dedicated process for parcels valued from 3,000,000 VND
What is this service?
High-Value Delivery Service is a specialized shipping solution for parcels with high economic value or special handling requirements, such as fragile items. Parcels are prioritized through dedicated operational flows to ensure maximum safety for customers’ assets.
Why choose this service?
Compensation Guarantee
Up to 100% value refund in case of loss or damage
Use High-value Parcel Handling
1
Create an Order
Click on 'Create Order' and fill in all the order details
2
Fill-in Order Value
A 25,000 VND handling fee (VAT included) applies to parcels (excluding documents) from 3,000,000 VND, excluding delivery fees
3
Complete Order
Double-check the Payment Details. Once confirmed, click Create Order
FAQs
1. From what value is an order considered high-value?
High-value orders are all orders (excluding letters) with a value of VND 3,000,000 or more.
2. What is the maximum declared value for a high-value order?
The maximum parcel value applied to each order is VND 20,000,000.
3. Can I inspect a high-value order before payment?
For high-value orders, if the order includes the Inspection Service, the order can be inspected before payment.
Note on inspection rules: Customers may check the external condition and quantity of the products. Please do not try the product, and keep the product’s seal and anti-counterfeit seal intact.
4. Is there an extra fee for high-value parcels?
The handling fee for high-value parcels (VAT included) is VND 25,000 per parcel, excluding shipping fees.
5. How is the parcel value determined for calculating the high-value parcel handling fee?
The high-value parcel handling fee is based on the value of the COD amount or the declared parcel value recorded at the time the successful pickup status is updated in the SPX Express system, whichever is higher. Any updates made after the successful pickup status is recorded in the SPX Express system (for example: editing COD amount, removing COD, etc.) will not be used as the basis for determining the parcel value.
If the customer does not declare a parcel value, then the COD amount recorded at the time the successful pickup status is updated in the SPX Express system (if any) will be used as the basis for calculating the high-value parcel handling fee.